Millennials and Gen Z are redefining their expectations around healthcare. They want healthcare that’s predictive, personalized, participatory, and pre-emptive, but the current system feels outdated and disconnected.
With an imbalanced doctor-to-patient ratio, getting timely appointments has becomes even harder, pushing young adults toward self-diagnosis or avoidance.
From
Self diagnoses & overthinking
To
Always up to date with Luma
What I learnt
"I Google it first" attitude
Instead of going to a doctor, young adults often self-diagnose. With packed schedules and limited access to trusted healthcare providers, they turn to online forums, symptom checkers, or simply choose to ignore their symptoms. This creates a growing gap and keeps their approach to health reactive instead of proactive
The question I had
Why do we wait for something to go wrong before we start caring for our health?
What do the users need
Clarity over complexity
The question I had
How might we make primary healthcare more relevant to young adults, helping them stay aligned and aware of their well-being?
1/3
Feeling sick? Record in just 3 easy steps
Quickly add symptoms with easy gestures, adjust them to match what you’re feeling, and track your health history over time all in one place.
2/3
Bringing clarity to every checkup
Your records are securely saved and shared with your doctor only with your consent. Doctors can quickly access your symptom journal through a dedicated web app, or you can show them directly from your phone using read mode. With everything easily available, you’ll never forget a symptom, and appointments become faster, smoother, and more focused.
3/3
Every detail matters
Your mood, environment, and daily context all impact your health. By capturing these details, Luma helps doctors make better diagnoses and encourages users to keep their health diaries personal, relevant, and up to date.
Learning & reflection
One of our biggest learnings was that effective healthcare design must serve both patients and providers. By viewing the system as a shared experience, not just a user interface. We created a solution that improves communication, saves time, and builds trust on both sides. Designing for the whole system made Luma more than a tool; it became a bridge.
